Terms and conditions

 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Urban Foliage Inc’s relationship with you in relation to this website.

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The term ‘Urban Foliage’ or ‘us’ or ‘we’ refers to the owner of the website, Urban Foliage Incorporated, whose registered office is 4645 Manor Street, Vancouver, V5R 3X7, Canada. The term ‘you’ refers to the user or viewer of our website.

\r\nWebsite content and use\r\n

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

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Attention: The images given on this site have a purpose of showing how a particular product will look. They do not represent in any way a tie or an obligation for the seller.

\r\nCopyright\r\n

All rights, including copyright, for the Urban Foliage website, brand, products and materials are owned by or licensed to Urban Foliage Incorporated. All our products are protected under the “Patent Pending” label.

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This website contains material which is owned by or licensed to Urban Foliage Inc. This material includes, but is not limited to, the technology, the design, layout, look, appearance and graphics.

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Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

\r\nProduct liability & safety\r\n

Reasonable care has been taken to supply products to comply with appropriate safety standards. If a product is recalled for any reason, you will be contacted.

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A Living Frame is alive. A Living Frame product needs water in order to ensure healthy plant life. Even under the 6 Month Warranty the customer is fully responsible for watering the plant life in their Living Frame product. The customer must also ensure optimum luminosity and temperature (between 16C and 28C) to keep plants healthy and viable. Besides, Urban Foliage is not responsible for any damages that might occur if the customer over-waters the system.

\r\nUrban foliage is not responsible for any damages that subject any warranty to cancellation (see below)\r\n

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  • Customer refusal of on-site maintenance visits during the six month warranty period;
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  • Customer refusal to have the Living Frame installed by an Urban Foliage professional;
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  • Changes to the positioning of the Living Frame product that are not approved by Urban Foliage;
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  • Changes in interior environmental conditions (i.e. light obstruction) that have an  adverse effect on plant health;
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  • Any product modifications made by the customer (unless approved in advance by Urban Foliage);
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  • Any product deterioration caused by the customer;
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  • Customer neglect to provide, and/ or absence of the regular, consistent required irrigation of the Living Frame product.
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Urban Foliage is not responsible for lack of care and dedication on the part of the customer. In the event of extensive plant failure within the provided (6 month) warranty period an Urban Foliage professional will carry out an onsite evaluation to determine the cause of the plants failure. Based on the conclusions of the evaluation, Urban Foliage maintains the right to cancel the warranty policy if the representative has deemed the cause of plants failure to thrive to be lack of sufficient irrigation, or sudden, drastic variation of the interior conditions of light and temperature.

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The sub-contracted professional installer is responsible for the safety and quality of the installation. Urban Foliage is not responsible for any site damage, or personal injury to the customer, that may result from faulty installation of the Living Frame product itself, either during the installation or at any time after completion of the installation. In the event of site damage, or personal injury to the customer involving the Living Frame product, and caused during or after installation, the customer will be responsible for making a direct claim against the subcontracted installer, and without the involvement of Urban Foliage.

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Following installation of a Living Frame product on a wall, or on a free-standing structure, and except in the case of technical or structural failure, the customer will be held 100% responsible for all consequences and/ or damages that may result from the Living Frame product becoming detached and/ or falling due to the customer attempting to move, relocate, remount or tamper with the product in any way. In this event, the 6 Month Warranty will be immediately terminated.

\r\nLiability disclaimer\r\n

Urban Foliage Inc does not give any warranty or other assurance as to the operation, quality or functionality of the site. Access to the site may be interrupted, restricted or delayed for any reason.

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Urban Foliage Inc also does not give any warranty or other assurance as to the content of the material appearing on the site, its accuracy, completeness, timelessness or fitness for any particular purpose.

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To the full extent permissible by law, Urban Foliage Inc disclaims all responsibility for any damages or losses (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other consequential losses) arising in contract, tort or otherwise from the use of or inability to use the Site or any material appearing on UrbanFoliage.com, or from any action or decision taken as a result of using UrbanFoliage.com or any such material.

\r\nData protection and privacy\r\n

Urban Foliage Inc endeavours to take reasonable steps to keep your data and personal information supplied to us confidential.

\r\nLegal identity \r\n\r\nThe website is owned and operated by Urban Foliage Incorporated a registered company in Canada.\r\n\r\nCustomer service\r\nFor any further information please contact:\r\n\r\nUrban Foliage Inc.\r\n4645 Manor Street,\r\nVancouver, V5R 3X7,\r\nCanada.\r\n\r\nOr please email us at nicolas@urbanfoliage.com